Join Our Team

Reports To: Program Manager

Please submit your resume and cover letter outlining your qualifications to Maggie Sanchez at magdalena.sanchez@cdcoftampa.org

 

GENERAL PURPOSE AND POSITION DESCRIPTION:

 

The Case Manager will work with adults aged 18+ who reside in zip code 3619. The Case Manager will assist participants in developing an individual plan, enrolling in education and training programs, obtaining employment in a demand industry that offers a competitive wage, and attaining affordable housing.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

• Provide direct client services to the community by the prescribed methodology; may perform crisis intervention, and advocacy to meet various socio-economic needs in a variety of community settings to improve client situations and restore self-sufficiency.

• Conducting and documenting triage and fact-finding interviews to assess basic and long-term household needs and identifying services best suited to address concerns, information and referral activities, warm referral and assistance with navigation of the local system of care, financial assistance, and community resource linkage.

• No less than monthly, face-to-face contact with the individual or family, with more frequent contact as needed. 

• Monthly review of goals and success toward achieving them with the client and identification of changes that may be needed, to include revision of the written plan.

• When issues are identified in a household, take steps to proactively address solutions and implement those to help keep the client on track toward goals.

• Document client case records accurately and promptly following protocol by entering data into the database system, writing comprehensive case notes, case management plans, reports, and other pertinent information used to document contacts, resources used, and client needs in conformance with local, state, and federal guidelines.

• Determine eligibility for financial assistance funds following program guidelines

• Complete formal evaluation of financial assistance and stability of the family. This includes an ongoing assessment of needs throughout the life of the case and follow-up to case closure to measure longer-term stability.

• Complete customer satisfaction surveys as required.

• Complete and submit required reporting information timely manner and as required.

• Complete and submit appropriate case logs timely manner and as required.

• Facilitate professional workshops and educational instruction curriculums identified as required by funders and enhance the quality of services provided.

• Attends all required training and engages in other training curricula and activities mutually agreed upon with the supervisor that enhances the ability to perform the duties of this position. 

• Perform such other duties as may be assigned by the supervisor.

• The case manager will be responsible for maintaining ongoing communication with other community agencies that are providing case management and household support to effectively coordinate services on behalf of the client.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of case management skills

• Knowledge of and comply with the policies, procedures, and goals of the Agency and our collaborative partnership projects.

• Knowledge of a Windows-based computer operating system

• Knowledge of community resources

• Ability to collect and evaluate data

• Ability to communicate effectively verbally and in writing

• Ability to document case records and client contacts accurately

• Ability to work independently

• Ability to establish and maintain effective working relationships with others

• Ability to problem solve and make decisions independently

• Ability to organize and prioritize work.

• Ability to prepare narrative reports relating to clients, contracts, and grants.

• Skill in dealing with social service clients under stressful situations

• Must be able to work independently and identify risk factors regarding safety.

 

TRAINING, EXPERIENCE, AND EDUCATION:

• Bachelor’s degree in mental health or social services field and a minimum of one year of case management or service referral experience.

• High School diploma and seven years of case management or service referral experience.

• Knowledge of wraparound services, case planning, trauma-informed care principles, and crisis intervention skills required. 
   

LICENSES AND CERTIFICATIONS/OTHER SKILLS AND QUALIFICATIONS:

• Valid State of Florida Driver's License

• Must possess and maintain a valid Florida driver’s license with no record of criminal driving offense or license suspension.  

• Must possess a means of providing job-related transportation and show proof of required insurance. Must be insurable under CDC's current auto insurance policy.

• Must be able to work flexible hours, including evenings and weekends.  

• Must successfully complete and maintain FDLE clearance, Federal background and state criminal background checks, and sexual predator screening.

 

PROFICIENCIES:

• Proficiency in Spanish and English, both spoken and written, or in another language commonly used in the community.

• Computer fluency in the following applications:

  • Microsoft Office 365, including, but not limited to:

    • Outlook

    • Word

    • Excel

    • PowerPoint

    • Publisher

 

REQUIRED:

• Travel is required

• Evenings and weekends availability is required during the program and or agency events

• Other duties as assigned

 

PHYSICAL DEMANDS

• Ability to stand for protracted periods on an infrequent to minimal basis.

• Ability to walk moderate distances on an infrequent to minimal basis.

• Ability to sit for prolonged periods daily.

​

WORKING CONDITIONS

Minimal exposure to non-weather conditions, as in a business office environment. Exposure to moderate noise, such as a business office with computers and printers, and light traffic. Minimal exposure to very loud noise from crowds, as during public engagement and civic events.

 

This position description sets forth the principal duties, responsibilities, knowledge, ability, skills, and effort required to perform the essential functions of this job, as well as the position’s reporting relationships and the physical conditions under which the work must be performed. This position description may be modified from time to time to reflect the actual duties of the position.

​

CDC of Tampa, Inc. is an Equal Opportunity Employer (EOE) in compliance with the laws and regulations set forth in the following EEO is The Law Poster.

 

www.dol.gov/ofccp/compliance/posters/pdf/eeopost.pdf

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, marital status, protected status, or disability.

[EOE AA M/F Vet/Disability]

Reports To: YouthBuild Program Director

​

Please send your resume and list of references to Chamain.moss-torres@cdcoftampa.org

 

Summary:

Provide ongoing coordination of services to Youth Build participants to address personal, legal, and social service needs. Coordinate youth development services and assist participants with education, employment, personal growth and leadership development.

 

Essential Job Functions:

Learn and adhere to CDC of Tampa’s Policies and Procedures as outlined, as well as the DOL/YouthBuild operating guidelines related to providing services to at-risk youth. Be knowledgeable of changes as instructed by supervisor, local, state or federal partner(s).

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Program Services – Supervise, develop and coordinate youth development services.

Understand the program structure and function of the YouthBuild Grant.

​

Coordinate services for YouthBuild participants to assist with resources to meet their social and educational needs.

Implement individual development plans to address education, employment, personal growth and leadership development goals.

​

• Coordinate support groups and individual meetings to address participant needs

• Track, monitor and report participants progress ongoing

• Coordinate the implementation of services with local community partners

• Provide advocacy for participants with human service, health, court, and criminal justice systems

• Conduct home visits, as appropriate, to assess needs and support for youth

• Coordinate meetings with parents and school officials to determine needs and interest of programs for youth

• Maintain files and case notes, and prepare detailed summaries of activities on each youth participating in the program

• Identify, coordinate, and introduce youth to cultural, political, and social events or activities

• Compile data and provide reports as necessary to Program Directo

• Update Department of Labor Youthbuild database with required entries

• Other duties as assigned by the Youthbuild Program Director

​

Knowledge, Skills, and Abilities:

• Knowledge of coordination of services, case management, youth development, or crisis intervention.

• Knowledge of academic, social, and recreational youth programs.

• Knowledge of principles and practices of youth career counseling.

• Ability to understand and process written and oral instructions.

• Ability to communicate effectively orally and in writing.

• Ability to interact and coordinate services with participants, residents, parents, youth, staff, volunteers, and community organizations tactfully, courteously and effectively

• Ability to coordinate workshops and training sessions addressing education, employment, personal growth and leadership development

• Ability to generate interest, collaborate and establish partnerships for youth programs with local public and private sector organizations.

• Ability to teach youth about decision making processes.

• Ability to work independently and as a team.

• Ability to make decisions and resolve problems independently.

 

Minimum Qualifications:

• Requires a Associate’s Degree in Business Administration, Psychology, Social Services, Education or a closely related major.

• Requires two (2) years of experience social work, case management, human services or closely related field; or an equivalent combination of education and experience.

• Requires Level II Background Clearance.

• Other: Must have valid Florida Driver’s License Must be able to be insured under the agency’s insurance policy

 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by CDC of Tampa.  All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

FLSA STATUS: Exempt

REPORTS TO: Workforce Development Center Director

Please send your resume and list of references to Chamain.moss-torres@cdcoftampa.org

​

GENERAL PURPOSE AND POSITION DESCRIPTION:

The Job Developer/Trainer is responsible for recruitment, training and Job Development of students. Recruitment, training and placement is specific to Workforce Development Center programs to include Job Readiness/Employability Skills, Introduction to Green Construction, Customer Service/Call Center, the CDL Preparation program, the Compressed Natural Gas (CNG), and any other program as described in the Tampa Vocational Institute (TVI) catalog.  The Job Developer/Trainer will participate in community programs and events on behalf of the Workforce Development Center.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Facilitate Employment Related Skills Training for clients to include; Employability Skills, Certifications and other industry specific trainings within the individuals certifying and training capabilities.

• Visit High Schools, Adult Education Centers, Career Counselors and Community Associations such as churches and non-profit organizations to recruit students for classes and training offered in Workforce Development Center.

• Distribute resource materials for student recruitment and programs established by the Workforce Development Center.

• Ensure that student recruits and referrals are provided full service information on all resources at the CDC of Tampa and are tracked and linked to outcomes, including completion of training programs and employment and job retention data.

• Evaluate applicants experience, education, training and skills to match with

employers’ needs.

• Develops specific job opportunities that match the participants’ skills, work experience, related training and interests.

• Screens and matches participants with employment opportunities based on their skills, work experience, hobbies and interests.

• Maintain relationships with existing employers and establishes relationships with new employers who are willing to hire participants.

• Establish and maintain relationships with organizations that provide tuition and training vouchers for students.

• Conducts reviews of existing participants in database on a regular basis to evaluate employer demand and usage of CDC services and determines how best to improve and/or leverage relationship to meet placement objectives.

• Identifies and develops a strategic service plan that serves both the employers’ hire and ongoing placement needs.

• Acts as the liaison among employers, the CDC program and community partners.

• Achieves weekly, monthly, quarterly and annual placement goals as prescribed and in accordance with contractual outcomes.

• Performs other miscellaneous job-related duties as assigned by managing director.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent written and verbal communication skills, public speaking, and computer skills

• Time management and multitasking abilities a must

• Ability to forecast effectively for planning

• Ability to meet punctuality and timely attendance standards and work deadlines

• Ability to interact with staff at all levels of the organization and to understand and work successfully with organizational dynamics.

• Ability to work in a fast paced, highly productive environment with potential with changes in priority and direction

• Ability to demonstrate strong judgment and problem-solving skills

• Ability to maintain confidentiality

 

EDUCATION AND/OR EXPERIENCE:

• A bachelor’s degree from a college or university and at least one (1) year of professional experience in case management, preferably in a non-profit environment.

• Sales/customer service background

 

LICENSES AND CERTIFICATIONS/OTHER SKILLS AND QUALIFICATIONS:

• Valid State of Florida Driver License

 

PROFICIENCIES:

• Computer fluency in the following applications:

  • Microsoft Office 365, including, but not limited to:

    • Outlook

    • Word

    • Excel

    • PowerPoint

    • Publisher

 

PHYSICAL DEMANDS

• Ability to stand for protracted periods of time on an infrequent to minimal basis.

• Ability to walk moderate distances on an infrequent to minimal basis.

• Ability to sit for prolonged periods of time daily.

 

WORKING CONDITIONS

Minimal or limited exposure to non-weather conditions, as in a business office environment. Exposure to moderate noise such as a business office with computers and printers and light traffic. Minimal or limited exposure to very loud noise from crowds as during public engagement and civic events.

 

This position description sets forth the principal duties, responsibilities, knowledge, ability, skills, and effort required to perform the essential functions of this job, as well as the position’s reporting relationships and the physical conditions under which the work must be performed. This position description may be modified from time to time to reflect the actual duties of the position.

​

CDC of Tampa, Inc. is an Equal Opportunity Employers (EOE) in compliance with the laws and regulations set forth in the following EEO is The Law Poster.

 

www.dol.gov/ofccp/compliance/posters/pdf/eeopost.pdf

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, marital status, protected status, or disability.

[EOE AA M/F Vet/Disability]

Program Manager – YouthBuild

FLSA STATUS: Exempt

REPORTS TO: Program Director

Please send your resume and list of references to Chamain.moss-torres@cdcoftampa.org

​

GENERAL PURPOSE AND POSITION DESCRIPTION:

Provides programmatic management oversight of YouthBuild program; oversees counseling and case management, vocational training, educational activities, leadership development and civic engagement components. Manages required partnerships and seeks additional leveraged resources. Ensures full success of YouthBuild participants and program outcomes.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Manages the various program components including, but not limited to, education, vocational training, counseling and case management, placement, leadership development, and civic engagement.

• Supervising daily staff activities to ensure effective and efficient services are provided to YouthBuild participants.

• Manages the activities and operations of the YouthBuild program, and related projects and initiatives.

• Responsible for making programmatic decisions, which benefit the program and participants.

• Addressing compliance and performance matters as related to WIOA Youth and Department of Labor standards and regulations.

• Provides management oversight to ensure updated data in DOL YouthBuild Management Information System is maintained to full compliance.

• Manages the assessment of work readiness needs of YouthBuild participants to ensure necessary resources are provided to meet such needs.

• Establishes and maintains necessary and required partnerships to ensure requirements of program are fully met.

• Seeks additional partnerships for purposes of leveraging resources for program and participants.

• Builds and sustains workable partnerships with community organizations and federal, state, city and county agencies.

• Manages the implementation of new career pathways/partnerships by establishing and maintaining positive relationships with essential education entities, non-profit agencies, faith-based agencies, private-sector businesses, etc.

• Presents to and speaks with various organizations about the Youthbuild program and follows up when necessary.

• Oversees the process of marketing Youth employment and training programs to potential employers; develops and facilitates YouthBuild presentations.

• Conducts workshops for businesses and community organizations interested in providing work experiences, internships, job shadowing activities, mentors, etc.

• Works closely with the Fiscal department to ensure full budgetary compliance with WIOA and grant funding.

• Ensures grant match requirements are met and adequately recorded and stored.

• Writes and participates in solicitation of grant applications for, but not limited to, DOL ETA YouthBuild, YouthBuild USA, AmeriCorps, etc.

• Oversees administration and implementation of supplemental grants for programs, such as AmeriCorps, and others as awarded.

• Manages and coordinates the monitoring of the program as determined by the Federal Project Officer, DOL, DETR, and/or Workforce Connections.

• Ensures corrective action plans and responses are adequately and appropriately submitted and implemented.

• Ensures DOL YouthBuild performance measures are exceeded and evaluates performance outcomes annually.

• Coordinates various resource information to analyze performance data, Workforce Connections’ policies and procedures, and federal regulations that impact the planning and evaluation of Workforce Connections’ YouthBuild program.

• Develops strategies for the pursuit of YouthBuild grants utilizing best practices and research.

• Coordinates YouthBuild Council efforts, programs, agenda items for discussion and possible action.

• Provides staff support to WC Board, Committees, and Panels when necessary and/or determined by Director, Workforce Development Programs

• Prepares and presents timely updates, reports and other necessary communications to the Director, Workforce Development Programs.

• Serves as a YouthBuild program representative of Workforce Connections in all capacities to outside entities, such as colleges, training institutions, businesses, and other interested parties.

• Oversees the coordination and/or attends conventions, expos, trade shows, conferences, and various public events.

• Plans, administers and prepares a variety of narrative and statistical reports.

• Manage confidential information.

• Regular and consistent attendance.

• Other duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

Strong commitment to helping young adults succeed in an innovative program to re-orientate their lives and nurture their leadership skills. Ability to establish rapport and relate sensitively to a multiracial and multicultural group of young people. Knowledge of human service, health, court, and criminal justice systems' programs, regulations, and procedures. Excellent interpersonal and problem-solving skills. Requires the ability to relate to a wide range of issues, people, and institutions with an ability to exercise sound judgment and discretion; ability to understand issues facing young people in the community where the program is located; ability to exhibit excellent public speaking, listening, and written communication skills; ability to maintain sense of humor and non-judgmental attitude.

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Independently perform difficult administrative and analytical activities in the area of work assigned, involving the use of independent judgment and personal initiative. Interact with a variety of individuals from varying socioeconomic, ethnic, and cultural backgrounds in sensitive or difficult situations. Plan, implement and evaluate the achievement of goals, objectives and work plans, communicate clearly and concisely, both orally and in writing, establish and maintain effective working relationships with those contacted in the course of work, perform public presentations, organize and perform functions effectively and in a timely manner, display excellent interpersonal skills, deal with unexpected problems and be solution oriented.

Requires repetitive movement, sitting, writing letters and memos, face-to-face discussions with individuals or teams, use of electronic mail, telephone conversations, contact with others (face-to-face, by telephone, or otherwise). Requires the opportunity to make decisions without supervision, freedom to determine tasks, priorities, and goals, repeating the same physical activities or mental activities over and over. Requires being exact or highly accurate, requires meeting strict deadlines. Requires work with external providers, customers or the public, work with others in a group or team, coordinating or leading others in accomplishing work activities.

• Basic Skills: Active learning, active listening, critical thinking, basic math to include adding, subtracting, multiplication, division, reading comprehension, speaking, writing.

• Social Skills: Coordination, instructing, negotiation, persuasion, service orientation, social perceptiveness.

• Problem Solving Skills: Complex problem solving.

• Systems Skills: Judgment and decision making.

• Resource Management Skills: Time management.

• Desktop Computer Skills: Spreadsheets, presentations, internet navigation, word processing.

 

TRAINING, EXPERIENCE AND EDUCATION:

Associate degree in psychology and/or experience required that exhibits the candidate’s ability to effectively perform the duties and tasks related to this position. A background in counseling, job development, or crisis intervention experience working with young adults, or related field; in youth development services, and/or a workforce program is preferred, but not necessary.

Requires the willingness and desire to teach young people about service systems and decision-making processes; requires the willingness to learn from young adults and the ability to work collaboratively and as part of a team.

 

LICENSES AND CERTIFICATIONS/OTHER SKILLS AND QUALIFICATIONS:

• Tools: Calculators, desktop computers, scanners, copiers, fax and phone systems.

• Technology: Proficient in Microsoft Office Suite and database management systems.

• Other: Must possess a valid state driver’s license and maintain it throughout employment.

​

PHYSICAL DEMANDS:

• Ability to stand for protracted periods of time on an infrequent to minimal basis.

• Ability to walk moderate distances on an infrequent to minimal basis.

• Ability to sit for prolonged periods of time daily.

​

WORKING CONDITIONS:

Requires working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people. Travel to multiple sites and locations.

Minimal or limited exposure to non-weather conditions, as in a business office environment. Exposure to moderate noise such as a business office with computers and printers and light traffic. Minimal or limited exposure to very loud noise from crowds as during public engagement and civic events.

 

This position description sets forth the principal duties, responsibilities, knowledge, ability, skills, and effort required to perform the essential functions of this job, as well as the position’s reporting relationships and the physical conditions under which the work must be performed. This position description may be modified from time to time to reflect the actual duties of the position.

​

CDC of Tampa, Inc. is an Equal Opportunity Employers (EOE) in compliance with the laws and regulations set forth in the following EEO is The Law Poster.

 

www.dol.gov/ofccp/compliance/posters/pdf/eeopost.pdf

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, marital status, protected status, or disability.

[EOE AA M/F Vet/Disability]